About Jacqueline Dyer, MSW, LICSW:

Ms. Dyer is a seasoned leader with over with over 20 years of demonstrated success in producing proactive resources to develop and address needs of clients as individuals, in community and organizational settings; developing programs to respond to changing community needs. She works collaboratively and creatively to motivate and strategize towards accomplishing a common goal—yours.

SELECTED ACHIEVEMENTS

PROGRAM DEVELOPMENT
Concern: Program operated in ways that did not support its continued existence—Implemented office management structures, developed policies to facilitate client tracking and needs assessment, scheduled supportive events, developed volunteer mentors.
Results: Developed supportive infrastructure, policies and support to allow successful adaptation to changing financial, scholastic and other needs for program constituency.

Concern: Programming needed to be developed and implemented based on recognition of leadership overwhelmed by volume and intensity of needs of service population—Conceptualized a project that would address the needs, communicated this possible solution to a clear problem and built support, organized the necessary team to construct the project, developed program infrastructure, provided trouble-shooting, encouragement, motivation, redirect and focus as needed towards accomplishing completed project.
Result: Developing a dynamic responsive project for organization to address the needs of service population.

STRATEGIC PLANNING
Concern: Program approaching financial difficulty due to poor planning and management yet had increasing and sometimes conflicting demands for growth—Developed appropriate planning for financial reorganization, communicated needs to and solicited support from leadership.
Result: Organization refocused priorities, planned phase implementation for multi-year goals and targeted new management goals to address the evolving needs.

LEADERSHIP / MOTIVATION
Concern: Managed a group of inexperienced staff and volunteer leaders who were overwhelmed and discouraged at the thought of having to lead others—Implemented on-the-job training processes, encouraged, motivated and developed the leaders.
Result: Retention and skill development of a group leader previously on the verge of quitting.

Concern: Managed efforts impacting frequently serviced clients with fragmented service provision—Negotiated conflict resolution between community providers, advocated for creative, original and proactive treatment planning for clients based on trends in client presentation.
Result: Motivated the workers assigned to and benefiting clients, which generated improved quality of service provision.